Delivery & refunds

Digital service, no physical shipping

The deliverable is the agreed leveling progress on your designated character. There is no parcel or shipping charge. Progress, starting and final gold, final level and completion screenshots are recorded in your private order.

There is no universal instant-delivery promise. We agree on the estimated completion window before payment. Beta maintenance, queues or disconnects may change it; I will explain changes in the order conversation.

How you accept delivery

When I submit delivery, an email asks you to return to your order. Sign in with your order email, check your character in the game and compare the work ticket and screenshots. Opening an email or a link does not complete the order.

Confirm completion only when you are satisfied. Otherwise, describe the issue in the order and request a review. After completion, change your game password; the private game login details are scheduled for deletion within 24 hours.

Cancellation and refund requests

Contact me through your order conversation or the support email on the Contact page. Include your order number and the reason. Do not send game passwords. If the service cannot start, is interrupted or does not match the agreed result, we will review the work and discuss a resolution.

Refunds are reviewed and agreed individually. I manually initiate any agreed refund through PayPal; the website has no automatic refund button. We confirm the amount and outcome in writing in the order conversation.

A refund is complete only when the payment provider confirms it. Your bank or payment provider determines when it appears in your account. These arrangements do not restrict applicable consumer rights or your right to raise a payment dispute.